FREQUENTLY ASKED QUESTIONS
WE HOPE TO BE ABLE TO ANSWER YOUR QUESTIONS BUT FEEL FREE TO GET IN TOUCH
Our FAQs section aims to answer any questions you may have about Servicehands as a company and the services that we offer. We hope that this section helps you to gather all the information that you need, but if your question is not answered, please feel free to contact us either through our chatbot on this page or by contacting us on 0800 998 7998.
What areas do you cover?
We clean ovens in West Sussex, East Sussex, Surrey, Middlesex and Kent
How do I book an appointment?
You can book online in real time by clicking on the book now button at the top of any section within our website or call 0800 998 7998 24 hours a day.
Why book a professional oven clean?
If your oven is smoking or smelling greasy and does not go away with household cleaning products then you should have your oven professionally cleaned as this could become a fire hazard.
It is also recommended that you should have your oven cleaned if you are moving out of a rented property as it is usually a part of the tenancy agreement that the oven should be cleaned at the end of the tenancy.
If you have just moved into a new home, you might not want to cook in an oven that has not been cleaned first. We can help.
What happens if I need to cancel a booking?
No problem. All we ask for is two days notice that you would like to cancel and there would not be a cancellation fee. Please note, if cancelling on the day, there is a cancellation charge of £20 which rises to £50 if the invoice remains unpaid for more than two months,
How often should your oven be cleaned?
Many of our customers book their oven in to be cleaned every 6 months but it depends on how often your oven is used and what has been cooked in it. An oven that is regularly used to cook fatty meats will need cleaning more than an oven that is used once a week.
How long does a professional oven clean take to complete?
Our service is very thorough as we clean every part of your oven including fans, elements, oven walls/floor/ceiling and doors. With this in mind, our service will take between 1.5 to 3 hours depending on the size and condition of the oven on arrival.
How long after cleaning the oven can I cook?
You can use the oven as soon as we have finished cleaning it.
What are your operating hours for oven cleaning?
We work in customers properties from 9.30am until 9.30pm Monday to Saturday. At busy times of the year, we extend these hours to Sundays also.
To book one of our domestic service packages
On time &
friendly service
Quality equipment
No hidden charges
Safe practices
Environmentally
friendly